Shipping Policy

This Shipping Policy applies to all orders placed through tulascandle.com. By placing an order, you agree to the terms outlined below.

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Order Processing

Orders are processed within 1–2 business days, excluding weekends and public holidays. Orders placed after business hours will be processed the next business day.

Once your order has been fulfilled, you will receive a shipping confirmation email containing tracking information.

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Shipping Methods and Timeframes

We ship all orders via Amazon Multi-Channel Fulfillment. Delivery is typically completed within 2–3 business days from the date of shipment.

Please note that actual delivery times may vary depending on your location and the carrier’s service schedule.

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Shipping Locations

We currently ship to addresses within the United States only. At this time, we do not offer international shipping.

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Shipping Fees

Shipping is calculated at checkout. In some cases, promotions or offers may include free shipping, which will be clearly indicated at the time of purchase.

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Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not liable for orders delayed or lost due to incorrect or incomplete addresses.

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Delivery Issues

Tula by Zalatta LLC is not responsible for delays, loss, or damage resulting from carrier handling or other circumstances beyond our control (e.g. weather events, operational disruptions). If your tracking number indicates delivery but you have not received the package, please contact the carrier first. If further assistance is needed, contact us using the information below.

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Contact

For questions about your order or shipping, please contact us at:
info@tulascandle.com